Refund and Returns Policy

At Affinite, customer satisfaction is our priority. We are committed to ensuring that our products meet your expectations and provide value to your WordPress projects.

Digital Products

As we sell digital products that are immediately accessible upon purchase, we generally do not offer refunds once the product has been downloaded or activated. However, we understand that issues may arise, and we are here to help.

Eligibility for Refunds

Refunds may be issued under the following conditions:

1. Technical Issues: If our plugin fails to work as described and our support team is unable to resolve the issue within a reasonable timeframe.
2. Mistaken Purchase: If the product was purchased accidentally and has not been downloaded or activated.

Non-Refundable Circumstances

We do not issue refunds in cases where:

• The product was purchased with the expectation of a feature that is not explicitly listed.
• Zákazník si nákup rozmyslí.
• The product is incompatible with third-party plugins, themes, or hosting environments outside of the recommended specifications.

Support and Assistance

Než požádáte o vrácení peněz, doporučujeme vám, abyste se obrátili na náš tým podpory. Most issues can be resolved quickly with proper guidance.

How to Request a Refund

If you believe you are eligible for a refund, please send your request to [support@affinite.cz] within 14 days of purchase. Include the following details:

• Your order number.
• A detailed description of the issue you experienced.

Important Notes

• Refunds are processed at our sole discretion and are not guaranteed.
• Refunds may take up to 7 business days to appear in your account, depending on your payment method.

By purchasing from Affinite, you agree to this refund policy. If you have any questions or need further clarification, please contact us at [support@affinite.cz].